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The Clarity IT sourcing diagnostic came from a simple idea. How do I know whether I should in-source or outsource my IT? What best practices are there that I can apply to my business without it costing the farm? When you look at all the published stats about outsourcing agreements not delivering the expected returns Continue reading Sourcing diagnostic plugs a hole to stop wasted effort – but know how to get the best from it. Yesterday’s interesting conversation with a client revolved around his cost saving plans for 2009. He has a big drive to cut the costs of running his servers. That’s got to make sense, anything that’s cheaper must be good musn’t it? In our experience, no, it isn’t. The real challenge is to understand exactly what it is Continue reading Tactical or Strategic Savings? Whenever they hear the word “recession”, the first thing most organisations do is adopt a siege mentality; stop all expenditure deemed “non-essential” and hunker down for a long winter. It’s like a human body, when faced with exposure to a sub-zero climate, it automatically cuts off the blood supply to peripheral vessels in order to Continue reading Measure IT Services to Determine what is Important ‘Should we use cloud computing?’ a client asked a day or so ago. Good question, and one from which tumbles a whole range of possible answers and clarifications. And what was our reply? ‘If the characteristics of cloud computing deliver the required capability or behaviour you, as a business, need for your IT service delivery then investigate Continue reading In the Clouds Our latest white paper ‘Beyond IT performance: measuring true IT effectiveness’ (first in a series of four) is now available in our White Papers section. In this paper Richard Williams and Gordon Miller explore how traditional IT performance measures fail to tell managers what their real IT capability is, or how it’s serving their Continue reading White Paper Published |
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