Capability Measurement Model White Paper

Recently we published the white paper ‘Beyond IT performance:  measuring true IT effectiveness’. In this paper we described how an emphasis on traditional performance metrics as indicators of IT effectiveness can be misleading.  We suggested that measurement models emphasising IT capability, particularly in organisations undergoing transformation and change, are a far better tool for delivering

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In the Clouds

‘Should we use cloud computing?’ a client asked a day or so ago. Good question, and one from which tumbles a whole range of possible answers and clarifications.

And what was our reply?

‘If the characteristics of cloud computing deliver the required capability or behaviour you, as a business, need for your IT service delivery then investigate

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White Paper Published

Our latest white paper ‘Beyond IT performance: measuring true IT effectiveness’ (first in a series of four) is now available in our White Papers section.

In this paper Richard Williams and Gordon Miller explore how traditional IT performance measures fail to tell managers what their real IT capability is, or how it’s serving their

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Self-organising principles in action

Take a look at this . . .

Clay Shirky looks at how groups produce value – and how “the co-ordination problem” traditionally solved by creating organisations, is being re-solved by low-cost communications.  This is a thought-provoking talk on the migration of collaboration into infrastructures – and the resulting threat to institutions.  Will we see the

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