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Recently we published the white paper ‘Beyond IT performance: measuring true IT effectiveness’. In this paper we described how an emphasis on traditional performance metrics as indicators of IT effectiveness can be misleading. We suggested that measurement models emphasising IT capability, particularly in organisations undergoing transformation and change, are a far better tool for delivering Continue reading Capability Measurement Model White Paper ‘Should we use cloud computing?’ a client asked a day or so ago. Good question, and one from which tumbles a whole range of possible answers and clarifications. And what was our reply? ‘If the characteristics of cloud computing deliver the required capability or behaviour you, as a business, need for your IT service delivery then investigate Continue reading In the Clouds Our latest white paper ‘Beyond IT performance: measuring true IT effectiveness’ (first in a series of four) is now available in our White Papers section. In this paper Richard Williams and Gordon Miller explore how traditional IT performance measures fail to tell managers what their real IT capability is, or how it’s serving their Continue reading White Paper Published As the credit crunch tsunami swirls round the world and recession rears its ugly head, businesses will respond in the normal way – by cost cutting. And IT service delivery, viewed by most as an expensive cost centre, will no doubt be in the forefront of this pressure. But, can IT and business have an informed Continue reading Recession and IT Service Delivery Rubin calls for companies to invest in IT, especially in these hard economic conditions. IT is the key lever to moving companies ahead, but, it’s always under pressure for its costs. IT is positioned as a cost and not a value, which is well known, so CIOs need to turn that idea on its head Continue reading CIO Insight Interview with IT Metrics Guru Howard Rubin |
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